HOW IT WORKS

From repair request to completed work

OnTrack365 brings property teams and the right trades together through one connected process—from reporting an issue and approving the work to scheduling repairs and confirming completion.

Your team stays in control of approvals. Once access is approved, owners, tenants and trades can track progress and communicate directly through the system, reducing the time spent chasing updates.

Report the issue and approve the work

Submit the property details and describe what needs attention, including photos where helpful. OnTrack365 brings the information together so the required work can be assessed and the next steps agreed.

How it works

  • Record the issue and relevant property details

  • Clarify the required work and obtain quotations where needed

  • Present the proposed scope and costs for review

  • Obtain authorisation from the person responsible for approving the work

You stay in control of approvals. We coordinate the next steps within the agreed scope.

STEP 1

Two business people looking at a tablet outdoors
Two business people looking at a tablet outdoors

Coordinate the right trades and keep work moving

Once the work is authorised, OnTrack365 coordinates suitable trades, scheduling and property access. Job details and updates stay connected, helping everyone involved understand what needs to happen next.

How it works

Arrange the appropriate trades for the approved work

  • Coordinate scheduling and access with property contacts

  • Keep the agreed scope, instructions and updates with the job

  • Enable approved owners, tenants and trades to track progress and communicate directly through the system

Your team can follow the work with less time spent relaying messages and chasing updates.

Two construction workers review plans on a tablet
Two construction workers review plans on a tablet

STEP 2

Confirm completion and keep the job record together

When the repair work is finished, OnTrack365 brings completion evidence and related job information together. We follow up on outstanding actions so your team can see what has been done and what still needs attention.

How it works

  • Record completed work and supporting photos or documents

  • Follow up on outstanding repair actions

  • Keep related invoices and payment confirmations with the job

  • Make the job history available to approved participants through the system

Your team has a clear record of the work, decisions and updates from the first request to completion.

STEP 3

a man wearing a hard hat and holding a yellow folder
a man wearing a hard hat and holding a yellow folder
Discuss Your Property Needs
Discuss Your Property Needs

Let’s put your property maintenance on track

Tell us about your property portfolio or insurance repair needs. We’ll discuss how OnTrack365 can help you coordinate the right trades, track progress and keep everyone informed—reducing the need for separate project coordination.

CONTACT ONTRACK365